Terms & Conditions

ZILKER Legal Terms

These Terms govern access to and use of ZILKER’s research supply platform, including product information, ordering services, and related website functionality.

21 policy sections

B2B — Professional and institutional research supply
RUO — Research Use Only
Eligibility — Qualified research purchasers

These Terms apply to eligible professional and institutional research purchasers, subject to applicable laws and policies.

00 — Overview

This website operates as a business-to-business research supply platform. Products offered through this website are designated for Research Use Only (RUO) and are intended exclusively for appropriate laboratory and scientific research activities.

Access to the platform is intended for individuals and entities acting in a legitimate professional or institutional research capacity. By accessing the website or submitting an order, the purchaser represents that they meet the applicable eligibility requirements.

Products are not offered for personal, household, recreational, veterinary, clinical, diagnostic, or therapeutic use. Products must not be used in humans or animals.

These Terms of Service (“Terms”) govern access to and use of the platform, including its content, tools, ordering functions, and related services. By accessing the website or submitting an order, you agree to these Terms and any applicable policies referenced herein.

These Terms apply to qualified research purchasers, including eligible laboratories, research institutions, educational organizations, and authorized research personnel.

01 — Access and Eligibility

Access to the platform is intended for qualified research professionals and institutions.

By accessing or using the website, the purchaser represents that:

They are acting in a legitimate professional, institutional, or scientific research capacity.
They have reached the age of majority in their jurisdiction.
They will use products solely for appropriate research purposes.
They will not use products for personal, household, recreational, veterinary, clinical, diagnostic, or therapeutic purposes.
They will comply with applicable laws, regulations, and institutional requirements.

ZILKER may request documentation to assess eligibility, including business credentials, institutional contact information, or other relevant supporting records. Access or order acceptance may be restricted when eligibility cannot be established.

02 — Research Use Only (RUO)

All products designated as RUO are offered exclusively for laboratory and scientific research purposes.

Products are not intended or offered for:

Human consumption or administration.
Veterinary use or administration to animals.
Clinical, diagnostic, or therapeutic applications.
Personal, household, cosmetic, or recreational use.
Any application outside the product’s designated research purpose.

Product descriptions and scientific references are provided for research-related informational purposes only. Such information must not be interpreted as a representation that a product is suitable for human or veterinary use or for any clinical, diagnostic, or therapeutic application.

Purchasers are responsible for ensuring that their research activities are appropriately authorized and conducted in accordance with applicable laws, institutional procedures, and relevant safety requirements.

03 — Order Acceptance and Contract Formation

All submitted orders are requests for purchase and are subject to review and acceptance by ZILKER.

Before accepting an order, ZILKER may assess purchaser eligibility, product availability, payment status, shipping restrictions, and applicable compliance requirements.

ZILKER reserves the right to:

Decline or cancel an order when permitted by applicable law.
Request additional information or supporting documentation.
Restrict transactions based on eligibility, legal, regulatory, or operational requirements.
Decline an order if the intended use appears inconsistent with the product’s designated research purpose.

An order is accepted only when ZILKER provides confirmation in accordance with its order-processing procedures. An order confirmation or payment authorization does not independently establish purchaser eligibility or authorize any use prohibited by these Terms.

04 — General Conditions

ZILKER may restrict access to the platform or decline service where reasonably necessary to address legal, compliance, security, or operational concerns.

Purchasers agree not to:

Copy, reproduce, distribute, or commercially exploit platform content without authorization.
Misrepresent their professional or institutional affiliation.
Submit inaccurate or misleading information during registration or ordering.
Use the platform to obtain products for prohibited consumer, clinical, diagnostic, therapeutic, or veterinary purposes.
Interfere with the security or proper operation of the platform.

05 — Product Information

Product descriptions, specifications, availability information, and supporting documentation are provided for research-related reference.

ZILKER may update product information, revise pricing, discontinue listings, or restrict product availability, subject to applicable law and any obligations associated with accepted orders.

Product availability and eligibility for purchase may vary according to product records, purchaser qualifications, shipping restrictions, and applicable policies.

Delivery of a product does not constitute a representation that the product is suitable for a particular research protocol or application. Purchasers are responsible for independently evaluating product documentation and determining whether a product is appropriate for their authorized research activities.

Any quality, purity, testing, sourcing, or documentation claims apply only to the extent supported by the relevant product records and substantiating documentation.

06 — Pricing and Availability

Prices, product availability, and applicable purchasing conditions may change.

ZILKER may correct pricing or listing errors and may suspend or discontinue product offerings, subject to applicable law and obligations arising from previously accepted orders.

Where an error affects an order, ZILKER may contact the purchaser to clarify the transaction or take other appropriate action permitted by applicable law.

07 — Account and Billing Information

Purchasers agree to provide accurate, complete, and current information when submitting orders or maintaining an account.

ZILKER may request additional information to verify purchaser eligibility, billing details, institutional affiliation, or other transaction-related requirements.

ZILKER may decline, suspend, or cancel a transaction when information is materially inaccurate, eligibility cannot be verified, or the transaction does not satisfy applicable legal or platform requirements.

Purchasers are responsible for reviewing order details before submission and promptly notifying ZILKER of relevant inaccuracies.

08 — Optional Third-Party Tools

The platform may provide access to tools or services operated by third parties.

Such tools may be provided subject to the applicable third-party terms and conditions. To the extent permitted by law, ZILKER does not warrant the availability, accuracy, or performance of third-party tools that it does not control.

Purchasers should review the applicable third-party terms before using those services.

09 — Third-Party Links

The website may contain links to third-party websites or resources for informational or operational purposes.

ZILKER does not control third-party websites and is not responsible for their content, availability, security practices, or privacy policies, except where applicable law provides otherwise.

Access to third-party resources is subject to the terms and policies of the relevant provider.

10 — Submissions

Purchasers may submit questions, feedback, comments, or other materials through the platform.

Submissions must be lawful, accurate, and non-misleading and must not violate the rights of others.

By submitting material, the purchaser grants ZILKER permission to use it to the extent reasonably necessary to respond to inquiries, administer the platform, improve services, or fulfill other disclosed purposes, subject to applicable privacy and intellectual property laws.

Any broader use of submitted material will be subject to applicable law and any required permissions.

11 — Personal Information

Personal information submitted through the website is handled in accordance with ZILKER’s Privacy Policy and applicable data-protection requirements.

Purchasers should review the Privacy Policy for information about the collection, use, storage, and disclosure of personal information.

12 — Errors and Omissions

ZILKER may correct typographical errors, inaccuracies, omissions, and outdated information on the website.

If an error materially affects a submitted or accepted order, ZILKER may contact the purchaser and take appropriate action consistent with applicable law and the applicable order terms.

Product descriptions and website information should be reviewed alongside the relevant product records and documentation.

13 — Prohibited Uses

The platform may not be used for:

Any unlawful activity.
Misrepresentation of purchaser identity, institutional affiliation, or research eligibility.
Personal, household, recreational, clinical, diagnostic, therapeutic, or veterinary use of RUO products.
Unauthorized resale, redistribution, or commercial exploitation.
Circumvention of eligibility checks or applicable purchasing restrictions.
Interference with platform security, availability, or functionality.
Submission of fraudulent, deceptive, or materially misleading information.

ZILKER may restrict or terminate access where it reasonably determines that these Terms have been violated, subject to applicable law.

14 — Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and its platform services are provided on an “as available” basis, subject to any express commitments made by ZILKER and any non-excludable legal rights.

ZILKER does not guarantee uninterrupted or error-free website operation or the continuous availability of particular products.

Product specifications, testing records, and documentation should be assessed against the relevant product information. No statement on the website should be interpreted as an assurance of suitability for a particular research protocol unless expressly documented and legally supportable.

Nothing in these Terms excludes or limits a warranty or right that cannot lawfully be excluded or limited.

15 — Limitation of Liability

To the maximum extent permitted by applicable law, ZILKER will not be liable for indirect, incidental, special, consequential, or punitive damages arising from access to the platform, its unavailability, or the use of information provided through it.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

Any limitation of liability relating to products, orders, or services remains subject to applicable statutory rights and any express contractual obligations.

16 — Indemnification

To the extent permitted by applicable law, purchasers agree to indemnify ZILKER and its affiliates, officers, employees, and representatives against third-party claims, losses, and reasonable expenses arising directly from:

A material breach of these Terms.
Fraudulent or materially misleading information supplied by the purchaser.
Unlawful use or unauthorized redistribution of products.
The purchaser’s violation of applicable laws or third-party rights.

This provision does not apply to the extent a claim results from conduct for which the relevant party is legally responsible and that responsibility cannot lawfully be excluded or transferred.

17 — Suspension and Termination

ZILKER may suspend or terminate access to the platform when reasonably necessary to address a breach of these Terms, an inability to verify eligibility, suspected unlawful activity, security concerns, or other legitimate compliance requirements.

Where appropriate and permitted by law, ZILKER may request additional information before making a final decision.

Suspension or termination does not remove rights or obligations that accrued before termination, except where applicable law provides otherwise.

18 — Entire Agreement

These Terms, together with the applicable policies referenced herein and any additional terms expressly agreed to by the parties, constitute the agreement governing access to and use of the platform.

If a provision of these Terms is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

19 — Governing Law

These Terms are governed by the applicable laws identified in the final published version of this agreement, without regard to conflict-of-law principles where legally permissible.

Any jurisdiction-specific requirements, dispute-resolution provisions, or venue clauses should be expressly stated in the final version following legal review.

20 — Changes to These Terms

ZILKER may revise these Terms from time to time to reflect changes in platform operations, product offerings, or legal and compliance requirements.

The current version will be published on the website with its effective or last-updated date.

Where required by applicable law, ZILKER will provide notice of material changes or obtain any necessary consent. Continued use of the platform after revised Terms become effective constitutes acceptance only to the extent legally permitted.

21 — Contact Information

Questions regarding these Terms, purchaser eligibility, or platform policies may be submitted through ZILKER’s designated contact channel.

Please include sufficient information to identify the relevant inquiry without submitting unnecessary confidential or sensitive information.